Your Responsibilities
Repairs
As we have a responsibility to you, you also have a responsibility to us. As a resident, you are responsible for maintaining your own property. This usually means its interior but you may also be responsible for repairs to parts of the exterior, such as windows and their frames. We can provide advice and assistance to help you. If you fail to carry out such repairs, we may have to write to you, in accordance with your lease, asking you to do so immediately as sometimes your delay might affect other residents interests (for instance, if we cannot redecorate the exterior because your window frames are rotten).
Complaints
On occasion, we receive complaints about neighbours, typically concerning excessive noise, parking or disposing of refuse inappropriately. We endeavour to look at such complaints impartially and objectively. If we consider the complaint serious we may write to the resident (who remains responsible for the actions of any sub-tenant).
Lettings
If you wish to sub-let your home you will normally be required to provide us with certain information so that we can obtain permission from our client and avoid some of the pitfalls of sub-letting. We may make an administrative charge for dealing with your enquiry. Your application is unlikely to be successful if you are in arrears of ground rent, insurance and/or service charge, or where the information on the prospective sub-tenant is unsatisfactory. Consent may subsequently be withdrawn if your sub-tenants prove to be disruptive, cause inconvenience to other lessees or breach the lease terms in other ways.
This is the information we normally require:
- Written confirmation from your mortgage lender, if you have one, that it has given its approval for sub-letting.
- A copy of the proposed tenancy agreement, which must stipulate that the sub-tenants agree to abide by the covenants and obligations in your lease and should not create a long-term tenancy.
- A name and address in the UK where future invoices and other information may be sent and, if you are leaving the country, details of who will be responsible for the property and payment of bills.
- The name, address and telephone number of a key holder (usually the letting agency) who will be able to provide access in an emergency.
Selling your property
Your lease may prohibit estate agents from erecting signboards outside the property. Please check this when instructing agents. Your solicitor should contact us at the earliest opportunity so that we can provide a legal pack containing financial information, buildings insurance policy and a draft Deed of Covenant. We will make an administration charge for this service.
